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DELIVERY OPTIONS

Please note that all prices are inclusive of VAT. Delivery options below apply, unless where Estimated Delivery Time is stated on individual product pages. Delivery options below will then apply to Estimated Delivery Time. Please note these options are for UK delivery only. Please contact us for international delivery and note that tariffs will vary depending on destination country.


Delivery TypeTiming & order deadlineTariff (£)
Free UK Standard DeliveryOrder before 4pm for 2 - 3 working day delivery. Only available on orders over £300n/a
Standard DeliveryOrder before 4pm for 2 - 3 working day delivery£5.95
Next Working Day (excluding weekends)Order before 2pm for next working day delivery£10.00


For urgent same-day deliveries in London and Saturday deliveries nationwide, please contact us and we will do our best to accommodate your request. From time to time Esta Romi will run free delivery promotions. To be notified of such promotions, simply sign up to receive updates.



DELIVERY

All products will be delivered to the address provided with your order. Please ensure the delivery address is correct and accurate and that there will be somebody to sign for and take delivery of the goods from the delivery service. Delivery will not be made to PO Boxes or any other address where the identity of the Gift Recipient cannot be verified and the delivery cannot be signed for. Please note that such orders will not be processed.


Esta Romi will not be held responsible and cannot offer any form of compensation for any products that are lost, stolen or damaged once the ownership of the products has been passed on to the Customer or the named Gift Recipient. Unless otherwise arranged with you, we require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a named Gift Recipient for delivery purposes, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Esta Romi and transfer of responsibility in the same way.


The price of the delivery will vary depending on the location of the delivery, the delivery method (e.g. standard courier, same day courier, next day courier) and the date and time of the delivery (within standard working hours as compared to outside of standard working hours). A delivery quote will be communicated to the customer before the transaction is processed.


Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We offer international delivery on the majority of our products, however exclusions include perfume, alcohol, matches, electrical items and items of a perishable nature. There may also be specific exclusions relating to individual items or restrictions on certain items depending on destination country. Please contact us with any queries.

Please note that Esta Romi is not responsible for any delays with the Customs clearance process. We cannot be held liable for any import duties payable on customer orders and we recommend that all customers make themselves aware of such local charges before ordering.



RETURNS

You reserve the right to cancel your order and can do so, if you notify us in writing within 14 days of receiving your items. Please email our
Returns Department: returns@estaromi.com. and we will contact you subsequently to discuss the process for returns.


All items must be returned in a saleable condition. Products will need to be returned unused, in their original condition and packaging, complete with any certificates of authenticity, presentation bags and boxes etc. Please note that we will not be liable to make a refund if item(s) are returned to us worn, soiled, damaged or broken.


We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until they return to our custody. We also recommend that you use a secure, track-able means to return your order, and that you retain proof of sending, in case of a dispute.


Please be aware that delivery costs associated with the return of the goods shall be borne by the Customer and are not refundable.


Once we have received the item(s) in pristine original condition, we will refund the full amount to your payment card. If you do not return the goods in the manner detailed above, we will be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.


Please note that free gifts offered as part of a promotion by Esta Romi cannot be returned in exchange for monetary value. Additionally any free promotional gift(s) given with an order must also be returned if you are returning those goods to which the gift(s) is/are related.

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